Refund Policy

Your Return and Refund Policy should include important details about when you accept returns, what the conditions of return are, and how you issue refunds.

Remember that people are not inclined to read lengthy and boring legal documents online. However, it is vital to give all necessary information.

It's a good idea to divide your Return and Refund Policy into smaller parts. This will make the document easier to read, help customers find what they need, and protect you legally.

When considering what to put in your Return and Refund Policy, think about the fact that there are many advantages to ensuring it is customer-centric. Innovative businesses know that a customer-centric return program is an effective marketing tool.

In other words, the evidence shows that businesses that have a Return and Refund Policy that benefits customers often have higher return purchase rates than those which do not.

A return or exchange may actually cost a business on the first purchase. However, a better customer experience will lead to higher retention rates and long-term revenue growth.

To ensure that happens, here's what you should put in your Return and Refund Policy.

Notice how Solo Stove specifies that it will only provide customers with in-store credit if returns are made after 5 days: